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Terms & conditions

Classes

Please be aware cooking/baking classes/parties are undertaken at a your own risk. Dessert first cannot accept responsibility for injury on site due to personal negligence.

Allergy information must be given prior to the class so that our chefs can make arrangements to accommodate so we can decide if that class is suitable for you.

Children’s classes/parties occur in a nut free zone however nuts are used in the kitchen during business hours and while every effort is made to ensure surfaces and equipment is clean, Dessert First cannot take responsibility for nut allergies occurring during classes. If your child’s allergy is severe and requires use of an Epi-Pen then the classes may not be suitable. Please contact us for more information.

Dessert First has a zero-tolerance policy for abuse and rudeness to staff and has the right to refuse admittance to any persons that do not abide by this.

Image consent will be requested before every class. Dessert First will use images for social media and website and further advertising. Please ensure you have filled this form out with your preferences before the class.

Due to time restrictions please be prompt; refunds will not be issued if you are late and have missed part of the class.

Cancellations

All classes/parties must be cancelled at least 48 hours in advance to receive a full refund.

Any persons cancelling after this time will not receive a refund unless specific evidence is seen. Contact us for further information

In the event Dessert First needs to cancel a class due to low numbers/unforeseen circumstance you will be informed up to 24 hours before and refunded or offered credit to carry forward to book a different class on a later date.

Dessert First catering orders over £200 will require 50% NON REFUNDABLE deposit 14 working days prior to the event.

Cancellations of catering orders must be made 7 working days before the event to receive a refund.

If the order is cancelled after this time Dessert First cannot offer a refund without appropriate evidence pertaining to the reason for cancellation.

Catering

All sizes and flavours to be pre-arranged with client & Dessert First. No refunds will be given due to simply changed minds.

Dessert First will contact clients 2 weeks before their event to check if there are any changes in quantity, flavours, delivery or set up. No changes can be made after this time.

Dessert first cannot accept responsibility for allergic reactions occurring due to client negligence. Where every care is taken to ensure allergens are not included in your order, Dessert First cannot guarantee an allergen free zone.

All set up materials must be returned up to 3 working days after an event. In the event of any breakage or damage to items, the client will be expected to pay £20 per item within 3 working days.

Dessert First operates with a 5* Hygiene rating issued by the local authority.